Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly with large, tech-savvy clients — your experience has equipped you with the skills to foster and grow relationships that drive business success. You thrive in a collaborative environment, working closely with sales and technical teams to deliver exceptional customer experiences. Your analytical mindset allows you to identify key areas of opportunity within your assigned accounts, enabling you to create effective business development plans that align with customer needs.

You are customer-focused and understand the importance of communication in today's digital and cloud-based business landscape — your ability to engage with clients and understand their unique challenges sets you apart. You have a knack for developing sales strategies that not only meet but exceed revenue targets, showcasing your ability to drive results in a competitive market. Your passion for innovation in cloud communications fuels your desire to work with organizations that are at the forefront of technology.

What you'll do

As a Key Account Manager at Vonage, you will be responsible for managing and expanding relationships with key clients in the digital and cloud software sectors — your role will involve analyzing account trends and coordinating with customer success and service managers to ensure seamless service delivery. You will develop and execute comprehensive business development plans aimed at driving revenue and profits, leveraging your insights to forecast sales and revenue based on account analysis.

Collaboration is key in this role; you will work closely with various sales organizations to ensure timely and accurate quote provision and order processing. Your ability to communicate effectively with engineering and technical teams will be crucial as you manage project scopes and ensure that client needs are met. You will also be tasked with identifying new business opportunities and nurturing relationships with potential clients, positioning Vonage as a leader in cloud communications.

What we offer

At Vonage, we offer a dynamic work environment where innovation is at the core of what we do. You will have the opportunity to work with some of the most exciting companies in the tech industry, helping them integrate communications into their customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to enhance communication solutions for businesses worldwide.