Retention Marketing Manager • Mid-Level

Who you are

You have a strong background in retention marketing with experience in managing Email, SMS, and Loyalty programs — you've successfully designed and optimized customer journeys that enhance engagement and drive repeat purchases. Your analytical mindset allows you to leverage data to inform your strategies, ensuring that every campaign is backed by solid insights. You thrive in a fast-paced environment where you can take ownership of projects and implement innovative solutions without bureaucratic constraints. You are comfortable with A/B testing and understand how to interpret results to refine marketing strategies effectively.

Desirable

Experience in eCommerce or the HVAC industry is a plus, as it gives you a unique perspective on customer needs and behaviors. Familiarity with marketing automation tools and CRM systems will help you streamline processes and enhance customer interactions. You are a creative thinker who enjoys experimenting with new ideas and approaches to improve customer retention metrics.

What you'll do

In this role, you will take full control of the Email, SMS, and Loyalty programs, designing automated journeys that cater to various customer touchpoints such as welcome, post-purchase, and win-back campaigns. You will architect a loyalty program aimed at boosting repeat rates and customer lifetime value, ensuring that it aligns with the company's overall strategy. Your responsibilities will include translating company-level KPIs into actionable marketing strategies, allowing you to drive significant results. You will work closely with cross-functional teams to ensure that your marketing initiatives are integrated and effective, providing a seamless experience for customers.

What we offer

Voomi Supply provides a collaborative environment where your contributions are valued and recognized. You will have the opportunity to make a real impact on the company's growth trajectory, with the freedom to experiment and innovate. We offer competitive compensation and benefits, along with a culture that encourages bold ideas and thoughtful experimentation. Join us in transforming the HVAC industry through digital innovation and exceptional customer experiences.