Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the education or technology sectors. You understand the importance of fostering relationships and ensuring client satisfaction, and you thrive in environments where you can help others achieve their goals. Your communication skills are top-notch, allowing you to effectively convey complex ideas and solutions to clients. You are proactive and detail-oriented, always looking for ways to improve processes and enhance the customer experience. You are comfortable working with diverse teams and can adapt to the unique needs of various clients. You believe in the power of language education and are passionate about helping organizations unlock their potential through effective communication.

What you'll do

As a Customer Success Manager at Voxy, you will be responsible for managing relationships with corporate clients across various industries. You will work closely with clients to understand their specific language training needs and ensure they are utilizing Voxy's platform effectively. Your role will involve onboarding new clients, providing training sessions, and offering ongoing support to maximize their success. You will also gather feedback from clients to help improve Voxy's offerings and contribute to the development of new features. Collaborating with internal teams, you will advocate for client needs and help shape the future of Voxy's services. Your goal is to drive user engagement and satisfaction, ensuring that clients see tangible results from their investment in language training.

What we offer

At Voxy, we offer a dynamic work environment where you can make a real impact. You will have the opportunity to work with a diverse range of clients and contribute to their success. We believe in continuous learning and provide resources for professional development. Our team is passionate about language education, and you will be part of a mission-driven organization that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we are committed to building a diverse and inclusive team.