Community Support • Entry-Level

Who you are

You are detail-oriented and tech-savvy, with a passion for community engagement and support. You possess strong communication skills and are comfortable working in a remote environment. Being bilingual in Thai, Indonesian, or Traditional Chinese is essential for this role, allowing you to connect with a diverse user base effectively.

You thrive in a collaborative setting and are self-motivated, ready to tackle user inquiries and reports with a proactive approach. Your ability to understand and empathize with community needs will help you excel in this position, ensuring that users feel heard and supported.

What you'll do

As a Community Support Associate, you will work closely with the community operations team to address user inquiries and manage reports. Your role will involve responding to user questions, providing assistance, and ensuring a positive experience for all community members. You will be responsible for monitoring community interactions and identifying areas for improvement, contributing to the overall success of the platform.

You will collaborate with various teams to relay user feedback and help shape community guidelines and support processes. Your insights will be valuable in enhancing user engagement and satisfaction, making you an integral part of the community support strategy.

What we offer

Wattpad provides a dynamic work environment where you can grow your skills and contribute to a leading global entertainment company. You will have the opportunity to work remotely while being part of a passionate team dedicated to transforming storytelling and visual engagement. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.