About Metronome
Transforming billing for modern software companies
Key Highlights
- Raised over $128M from investors like NEA and A16Z
- Trusted by customers including OpenAI, Databricks, and NVIDIA
- Processes millions of invoices per billing period
- Headquartered in San Francisco, CA
Metronome is a leading usage-based billing platform designed for modern software companies, enabling them to launch products faster and streamline finance workflows without coding. Trusted by industry leaders like OpenAI, Databricks, and NVIDIA, Metronome processes millions of invoices each billing ...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible PTO, and a remote-friendly work environment. Additional benefits include a learning bud...
🌟 Culture
Metronome fosters a culture of innovation and agility, leveraging the extensive experience of its founders from successful startups. The team values c...
Overview
Metronome is seeking a Strategic Account Manager to build impactful partnerships with strategic customers. You'll drive business forward and enhance customer satisfaction. This role requires strong relationship management skills and experience in account management.
Job Description
Who you are
You have a proven track record in account management, ideally with experience in the software or technology sector. Your ability to build strong relationships with clients is unmatched, and you thrive on helping customers achieve their business goals. You understand the importance of usage-based billing and how it can transform financial workflows for modern software companies. You are a strategic thinker who can identify opportunities for growth and improvement within your accounts. You possess excellent communication skills, allowing you to convey complex ideas clearly and effectively to both technical and non-technical stakeholders. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.
Desirable
Experience working with billing platforms or financial software is a plus. Familiarity with usage-based pricing models and their implications for customer success will set you apart. You have a knack for data analysis and can leverage insights to drive account strategies. A background in working with high-growth startups or established tech companies will be beneficial in understanding the challenges and opportunities faced by your clients.
What you'll do
As a Strategic Account Manager at Metronome, you will be responsible for managing relationships with our most strategic customers. You will act as the primary point of contact, ensuring that clients receive the highest level of service and support. Your role will involve understanding their unique needs and challenges, and working collaboratively to develop tailored solutions that drive their success. You will conduct regular check-ins and business reviews to assess account health and identify opportunities for upselling or cross-selling additional services. You will work closely with internal teams, including product and engineering, to advocate for customer needs and ensure that our offerings align with their expectations. Your ability to analyze customer data will help you provide insights that enhance the overall customer experience and drive retention. You will also play a key role in onboarding new clients, ensuring a smooth transition and setting them up for success from day one.
What we offer
At Metronome, we value personal growth and provide a culture that encourages continuous learning and development. You will have access to resources and training that will help you enhance your skills and advance your career. We offer competitive compensation and benefits, including retirement planning options and flexible time off to support your work-life balance. You will be part of a dynamic team that is passionate about transforming the billing landscape for software companies. Join us and make a meaningful impact in a rapidly growing company that is redefining how businesses manage their financial workflows.
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