Customer Support • Entry-Level

Who you are

You are a proactive problem solver with a strong focus on customer satisfaction. As a Trust & Safety Agent, you will be the first point of contact for our German-speaking users, addressing their concerns and ensuring a safe experience on the Whatnot platform. You possess excellent communication skills and are comfortable handling sensitive issues with care and professionalism. You thrive in a fast-paced environment and are eager to learn about the e-commerce landscape. Your attention to detail and ability to think critically will help you navigate complex trust and safety cases effectively.

What you'll do

In this role, you will provide inbound email support to our German users, assisting them with escalated and emergency issues related to the Whatnot platform. You will de-escalate situations and educate customers through clear and accurate communication, leading to successful resolutions. Your responsibilities will include investigating trust and risk cases that require thoughtful consideration and sensitivity. You will collaborate with the Trust & Risk team to enhance marketplace safety and contribute to the overall user experience. Your role is crucial in maintaining the integrity of our platform and ensuring that our community feels secure while engaging in commerce.

What we offer

At Whatnot, we are committed to fostering a diverse and inclusive workplace. We offer a supportive environment where you can grow your skills and advance your career. As part of our team, you will have the opportunity to work with innovative technologies and contribute to the future of online marketplaces. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.