Customer Support • Entry-Level

Who you are

You are a proactive problem solver with a passion for ensuring customer safety and satisfaction. As a Trust & Risk Agent, you will be the front-line support for our German-speaking users, addressing their concerns with empathy and clarity. You understand the importance of trust in online marketplaces and are committed to maintaining a safe environment for all users.

You possess strong communication skills in both German and English, allowing you to effectively de-escalate situations and educate customers on best practices. Your attention to detail and ability to handle sensitive issues with discretion will be key to your success in this role. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and community.

What you'll do

In this role, you will provide inbound email support for our German users experiencing trust and safety issues. You will thoughtfully investigate complex Trust & Risk cases, ensuring that each situation is handled with care and precision. Your ability to communicate clearly and accurately will lead to successful resolutions, enhancing the overall safety of the marketplace.

You will collaborate with other team members to share insights and improve processes, contributing to a culture of continuous improvement. Your role will involve educating customers about our policies and procedures, helping them navigate the platform effectively. You will also be responsible for documenting cases and providing feedback to enhance our support strategies.

What we offer

At Whatnot, we are committed to building a diverse and inclusive workplace. We offer competitive compensation and opportunities for professional growth within a rapidly expanding company. Join us as we redefine e-commerce and create a community where everyone can thrive.