Customer Support • Entry-Level

Who you are

You are a customer-focused individual with a passion for providing exceptional service. You have a strong ability to communicate effectively in German, ensuring that our German-speaking customers feel valued and understood. Your problem-solving skills enable you to address customer inquiries and issues promptly, making you a vital part of our Customer Experience team.

You thrive in a fast-paced environment and are eager to learn about our products and services to assist customers better. Your attention to detail ensures that you accurately manage orders and resolve any discrepancies that may arise. You understand the importance of a positive customer experience and are committed to going above and beyond to achieve it.

What you'll do

As a Customer Experience Agent, you will be responsible for interacting with buyers and sellers, ensuring that they receive the products they ordered as quickly as possible. You will handle customer inquiries regarding payments, orders, and shipments, providing timely and accurate information. If any issues arise, you will take the initiative to resolve them, ensuring customer satisfaction.

You will work closely with the Customer Experience team to identify areas for process improvement, contributing to a more efficient order management system. Your role will involve documenting customer interactions and feedback to help enhance our services and support our growth as a leading live shopping platform.

What we offer

At Whatnot, we believe in fostering a collaborative and innovative work environment. You will have the opportunity to be part of a rapidly growing company that is redefining e-commerce. We offer competitive compensation and benefits, along with the chance to work remotely while being part of a supportive team. Join us in building the future of online marketplaces and making a positive impact on our customers' experiences.