Customer Success Manager • Senior

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment — your experience has equipped you with the ability to understand customer needs and drive value through effective solutions. You possess strong collaboration skills, enabling you to work seamlessly with cross-functional teams to achieve shared goals. Your logical decision-making skills allow you to prioritize effectively and make informed choices that align with the company's vision. You thrive in ambiguous situations, adapting quickly to new challenges and environments without predefined playbooks. You are a team player who can influence others without authority, driving towards a joint vision that benefits both the customer and the organization.

What you'll do

In this role, you will be responsible for managing relationships with key partners, ensuring they receive the support and resources needed to succeed with Workato's platform. You will proactively engage with customers to understand their goals and challenges, providing tailored solutions that enhance their experience. You will collaborate with internal teams to address customer feedback and drive product improvements, ensuring that the voice of the customer is heard and acted upon. Additionally, you will analyze customer data to identify trends and opportunities for growth, helping to shape the overall customer success strategy. Your role will also involve training and onboarding new partners, equipping them with the knowledge and tools necessary to leverage Workato effectively.

What we offer

Workato fosters a flexible and trust-oriented culture that empowers employees to take ownership of their roles. You will be part of a vibrant and dynamic work environment that prioritizes innovation and collaboration. The company offers a range of benefits designed to support both your professional and personal well-being, ensuring a healthy work-life balance. As a member of the Workato team, you will have the opportunity to contribute to a leading enterprise orchestration platform that is transforming how businesses operate globally. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need.