About Workato
The integration platform for seamless workflow automation
Key Highlights
- Headquartered in Palo Alto, CA with 1,001+ employees
- $415 million raised in Series D funding
- Targeted at users with minimal technical experience
- Supports diverse industries with automation solutions
Workato is a leading integration and workflow automation platform headquartered in Palo Alto, CA. With over 1,001 employees, the company has raised $415 million in Series D funding and serves a diverse range of customers, enabling them to automate processes and integrate applications seamlessly. Wor...
🎁 Benefits
Workato offers flexible working arrangements with a hybrid remote model, generous PTO, and employee stock options. Additional benefits include health ...
🌟 Culture
Workato fosters a culture of integration and collaboration, focusing on empowering users with minimal technical skills to streamline their workflows. ...
Overview
Workato is hiring a Senior Partner Success Manager to drive customer engagement and satisfaction. You'll collaborate with teams to enhance customer experiences and ensure successful adoption of the platform. This role requires strong problem-solving and collaboration skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. Your experience has equipped you with the ability to understand customer needs and translate them into actionable strategies that drive satisfaction and retention. You are a logical decision-maker who prioritizes effectively and understands the big picture, ensuring that your actions align with broader company goals. Collaboration is at the heart of your approach; you excel at influencing others and driving towards a joint vision, even without formal authority. You thrive in ambiguous situations, remaining effective and adaptable in new environments without defined playbooks. Your problem-solving skills are exceptional, allowing you to suggest innovative approaches to complex challenges.
What you'll do
In this role, you will be responsible for managing relationships with key partners, ensuring they derive maximum value from Workato's platform. You will work closely with cross-functional teams to facilitate onboarding, training, and ongoing support for customers. Your role will involve identifying opportunities for upselling and cross-selling, as well as gathering feedback to inform product development. You will also play a key role in developing and executing customer engagement strategies that enhance satisfaction and loyalty. Regularly, you will analyze customer data to identify trends and insights that can help improve the overall customer experience. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in this position.
What we offer
At Workato, we foster a flexible and trust-oriented culture that empowers you to take full ownership of your role. You will be part of a vibrant and dynamic work environment that values innovation and collaboration. We offer a multitude of benefits designed to support your well-being both inside and outside of work. Join us and be part of a company recognized as a leader in enterprise orchestration, where you can make a significant impact on our customers' success.
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