About WorkWave
Streamlining field operations for smarter business management
Key Highlights
- Over 8,000 customers in field service and logistics
- Headquartered in Holmdel, New Jersey
- 251-1,000 employees with a focus on software development
- Robust SaaS solutions for routing and back-office management
WorkWave, headquartered in Holmdel, New Jersey, provides comprehensive business management software tailored for field service and logistics industries. With over 8,000 customers, including major players in pest control and lawn care, WorkWave focuses on optimizing routing, back-office operations, a...
🎁 Benefits
WorkWave offers competitive salaries, equity options, flexible PTO, and a remote work policy, allowing employees to maintain a healthy work-life balan...
🌟 Culture
WorkWave promotes a customer-centric culture, emphasizing innovation and efficiency in its software solutions. The company values collaboration and en...
Overview
WorkWave is hiring an Account Manager to drive customer expansion and deliver ongoing value to clients. You'll work in the field service management market, focusing on innovative software and fintech solutions. This position requires experience in customer relationship management.
Job Description
Who you are
You have a strong background in account management, ideally with experience in the software or fintech sectors. You understand the importance of customer relationships and are skilled at driving customer expansion and delivering ongoing value. You are passionate about helping clients succeed and thrive in their businesses.
You possess excellent communication and interpersonal skills, allowing you to build trust and rapport with clients. You are adept at understanding customer needs and translating them into actionable strategies that enhance their experience with our products. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to achieve common goals.
What you'll do
As an Account Manager at WorkWave, you will be responsible for driving customer expansion and ensuring that our clients derive maximum value from our innovative software and fintech solutions. You will engage with clients to understand their needs, provide tailored solutions, and foster long-term relationships. Your role will involve regular communication with clients to assess their satisfaction and identify opportunities for upselling and cross-selling our services.
You will collaborate with internal teams, including sales, product development, and customer support, to ensure that client feedback is incorporated into our offerings. You will also play a key role in the launch of new products, such as Wavelytics, our AI-powered analytics suite, by educating clients on its benefits and features. Your efforts will contribute to our mission of empowering mobile service workers and helping them build a brighter future.
What we offer
At WorkWave, you will be part of a passionate team dedicated to making a difference in the field service management market. We offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and contribute to innovative solutions that impact thousands of customers worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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