Business Operations • Mid-Level

Who you are

You have a strong background in business operations, ideally with experience in project management within a fast-paced environment. Your ability to multitask and solve problems effectively is complemented by excellent communication skills, allowing you to engage with various stakeholders and ensure satisfaction. You thrive in diverse teams, collaborating with engineering, business, and supply chain professionals to tackle complex challenges in manufacturing. You are detail-oriented and understand the importance of quality and timely delivery in customer service.

Desirable

Experience with ERP systems and integrated software programs is a plus, as is familiarity with the manufacturing industry. You are comfortable leading problem-solving processes and have a knack for improving supplier relationships. Your entrepreneurial mindset drives you to make meaningful contributions daily, and you are eager to develop your skills further in a dynamic setting.

What you'll do

As a Case Manager III, you will perform project management functions using Xometry's internal ERP system and integrated third-party software. You will be responsible for reviewing individual orders and taking appropriate actions to ensure they meet customer delivery and quality requirements. Leading the problem-solving process for troubled orders will be a key part of your role, working closely with internal subject matter experts to enhance supplier relationships and product quality. You will also contribute to the overall strategy of the business operations team, ensuring that customer needs are met efficiently and effectively.

Your role will involve collaborating with various teams to drive stakeholder satisfaction and improve operational processes. You will be expected to manage multiple projects simultaneously, ensuring that all tasks are completed on time and to the highest standards. Your contributions will directly impact the success of Xometry's mission to connect innovative ideas with manufacturing capabilities.

What we offer

Xometry provides a unique opportunity to work in a fast-growing digital technology company that is reshaping the manufacturing industry. You will be part of a vibrant team that values diversity and innovation. The company offers a supportive environment where you can further develop your skills and make significant contributions to the business. While specific benefits are not detailed, you can expect a culture that encourages professional growth and collaboration among team members.