About Yotpo
The all-in-one eCommerce marketing platform
Key Highlights
- Headquartered in Hudson Square, New York, NY
- Over 500 employees and growing
- $452.4 million raised in Series F funding
- Strategic partnerships with Shopify, Salesforce, and Adobe
Yotpo is a leading SaaS-based eCommerce marketing platform headquartered in Hudson Square, New York, NY. With over 500 employees, Yotpo provides integrated solutions for loyalty, SMS marketing, and reviews, serving major eCommerce platforms like Shopify, Salesforce, and Adobe. The company has raised...
🎁 Benefits
Yotpo offers generous PTO, including volunteer days and holidays, along with a hybrid work model. Employees benefit from private healthcare, dental, a...
🌟 Culture
Yotpo fosters a culture focused on innovation in the rapidly evolving eCommerce landscape. The company emphasizes strategic partnerships and acquisiti...
Overview
Yotpo is hiring a Senior Customer Success Manager to lead relationships with top eCommerce brands. You'll drive measurable business outcomes and ensure customer success across Yotpo’s platform. This role requires strategic experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in the eCommerce sector. Your strategic mindset allows you to act as a trusted advisor, guiding clients through their journey with Yotpo's platform. You excel in building strong relationships with stakeholders at all levels, from day-to-day operators to C-suite executives. Your ability to develop tailored strategies based on customer goals and challenges sets you apart. You are proactive in tracking adoption and performance metrics, ensuring that customers achieve their desired outcomes. Your communication skills enable you to lead strategic conversations and quarterly business reviews effectively.
What you'll do
In this role, you will own customer relationships post-onboarding, developing success plans that align with their business goals. You will partner closely with Account Managers to drive retention and expansion, ensuring accurate revenue forecasting. Your responsibilities will include proactively managing risk through regular engagement and leading resolution strategies when challenges arise. You will lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives. Your focus will be on delivering measurable business outcomes and ensuring that customers derive maximum value from Yotpo’s solutions.
What we offer
Yotpo offers a competitive base salary ranging from $115,000 to $145,000, along with a variable compensation component. We foster a culture where your voice is heard and your perspective is encouraged. Join us in building a global company where we're all proud to belong.
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