About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Overview
Zenoti is hiring a Lead Customer Success Manager to ensure customers achieve success with their platform. You'll act as a strategic partner guiding clients in the beauty and wellness industry. This role requires strong customer relationship skills and experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the software industry, and understand the nuances of client relationships. Your ability to communicate effectively and build trust with clients is paramount — you know how to listen and respond to their needs, ensuring they derive maximum value from the platform. You are strategic in your approach, always looking for ways to enhance customer satisfaction and retention. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. Your analytical skills allow you to assess customer data and feedback, translating insights into actionable strategies that drive success. You are passionate about the beauty and wellness industry, understanding the challenges and opportunities that clients face.
What you'll do
As a Lead Customer Success Manager at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through the implementation and optimization of our all-in-one software solution. Your responsibilities will include developing strong relationships with key stakeholders, understanding their business goals, and aligning our services to meet those objectives. You will lead initiatives to enhance customer engagement and satisfaction, leveraging data to identify trends and areas for improvement. Collaborating with product and engineering teams, you will advocate for customer needs and contribute to product enhancements. You will also mentor and guide junior customer success team members, fostering a culture of excellence and continuous improvement.
What we offer
At Zenoti, we pride ourselves on being a Great Place to Work CertifiedTM company. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about empowering clients in the beauty and wellness industry. Our culture emphasizes collaboration, innovation, and a commitment to customer success. Join us in making a meaningful impact on the lives of our clients and their customers.
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