Product Specialist • Senior

Who you are

You have a strong background in customer engagement and onboarding, ideally with experience in software solutions for the beauty and wellness industry. Your ability to define customer requirements and guide them through the implementation process is key to your success. You excel in driving product demos and solution reviews, ensuring clients understand how to leverage Zenoti's platform effectively.

Your communication skills are top-notch, allowing you to build strong relationships with clients and internal teams alike. You are adept at understanding customer needs and translating them into actionable insights that enhance their experience with Zenoti's solutions. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional results.

What you'll do

In this role, you will work directly with customers to define their requirements and help them adopt Zenoti's solutions. You will drive product demonstrations, walk-throughs, and solution reviews, ensuring that clients are fully equipped to streamline their operations and increase revenue. Your focus will be on enhancing customer retention and satisfaction through effective onboarding processes.

You will collaborate with various teams within Zenoti to ensure that customer feedback is integrated into product development and improvement initiatives. Your insights will help shape the future of Zenoti's offerings, making them more aligned with customer needs. You will also play a crucial role in training and supporting clients as they transition to using Zenoti's platform, ensuring a smooth implementation experience.

What we offer

Zenoti provides a dynamic work environment where you can grow your career while making a significant impact in the beauty and wellness industry. We offer competitive compensation and benefits, along with opportunities for professional development. Join us in empowering businesses to thrive with our innovative software solutions.