Customer Support • Mid-Level

Who you are

You have a strong technical background in mobile device and app security, with experience in supporting customers using complex solutions. You are self-driven and take accountability for ensuring high levels of customer satisfaction, demonstrating your commitment to service excellence.

You possess analytical skills that enable you to research, diagnose, and resolve issues effectively. Your ability to collaborate with cross-functional teams, including Product, DevOps, and Engineering, makes you a valuable team player in a fast-paced environment.

What you'll do

As a Customer Support Engineer at Zimperium, you will be the technical expert responsible for assisting customers with our mobile security solutions. You will engage with clients to understand their needs and provide timely resolutions to their inquiries. Your role will involve troubleshooting technical issues and ensuring that customers are satisfied with our products.

You will work closely with the Product and Engineering teams to relay customer feedback and contribute to product improvements. Your insights will help shape the future of our mobile security offerings, ensuring they meet the evolving needs of our users.

What we offer

Zimperium provides a dynamic work environment where you can grow your skills and make a significant impact in the cybersecurity space. We value collaboration and encourage you to share your ideas and insights. Join us in our mission to protect mobile devices and apps from emerging threats.