About Zocdoc
Connecting patients to doctors, seamlessly and efficiently
Key Highlights
- Over 100 million users booking appointments monthly
- $374 million raised in Series D funding
- Headquartered in SoHo, New York, with 1001+ employees
- Partnerships with WellHive to support veterans' healthcare
Zocdoc is a leading healthcare platform headquartered in SoHo, New York, that connects patients with doctors through its API. With over 100 million users each month, Zocdoc allows patients to book appointments instantly, read verified reviews, and access both in-person and virtual care. The company ...
π Benefits
Zocdoc offers 100% paid health benefits, generous vacation and parental leave packages, and a 401(k) match. Employees enjoy complimentary lunch and sn...
π Culture
Zocdoc is dedicated to putting patients first by streamlining healthcare access and reducing inefficiencies. The company embraces a user-centric appro...
Overview
Zocdoc is hiring a Client Success Manager for their Enterprise Sales team to empower healthcare providers and maximize their success in the Zocdoc marketplace. You'll engage with key stakeholders and deliver data-driven insights to drive successful outcomes.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the healthcare or technology sectors. Your experience includes engaging with large, complex organizations and understanding their unique challenges. You are a proactive communicator who can build relationships with key stakeholders and drive value for clients. You possess analytical skills that allow you to derive insights from data and translate them into actionable strategies for success. You are passionate about improving customer experiences and have a track record of helping clients achieve their goals. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional service.
What you'll do
In this role, you will focus on proactively engaging with key stakeholders at large healthcare entities to ensure they maximize the value of Zocdoc's offerings. You will act as a value-added consultant, delivering well-timed, data-driven insights that lead to successful outcomes for your clients. You will be responsible for developing and maintaining strong relationships with enterprise clients, understanding their needs, and ensuring they are satisfied with the services provided. You will collaborate closely with internal teams to address client concerns and drive improvements in service delivery. Your role will involve analyzing client data to identify trends and opportunities for growth, as well as providing feedback to the product team to enhance the Zocdoc marketplace. You will also participate in strategic planning sessions to align client goals with Zocdoc's mission and objectives.
What we offer
Zocdoc offers a dynamic work environment where you can make a significant impact on the healthcare industry. You will have the opportunity to work with a talented team dedicated to improving patient experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower patients and transform healthcare into a more consumer-friendly experience.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Zocdoc.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Navan is seeking an Enterprise Customer Success Manager to act as a trusted advisor for key customers, ensuring they maximize the value of the platform. This role involves managing post-sales activities and requires strong relationship-building skills.
Customer Success Manager
Box is seeking a Customer Success Manager to ensure enterprise customers are successful and satisfied with their platform. You'll be responsible for onboarding accounts and driving usage. This role requires strong customer relationship skills and experience in customer success.
Customer Success Manager
Guidepoint is seeking a Client Success Manager to enhance client engagement and retention for their Insights product line. You'll leverage your CRM skills and collaborate cross-functionally to drive revenue growth. This role requires 2+ years of B2B experience.
Customer Success Manager
Guidepoint is seeking a Client Success Manager to enhance client relationships and promote their subscription-based research service. This role involves strategic outreach and onboarding new users within the financial services sector, based in New York.
Customer Success Manager
Brex is seeking an Enterprise Customer Success Manager to serve as a financial technology advisor to their largest customers. You'll partner with CFOs and finance teams to ensure they unlock the full value of Brexβs solutions. This role requires strong relationship management skills and a background in customer success.