About ZoomInfo
Your go-to-market intelligence platform for success
Key Highlights
- Public company (NASDAQ: ZI) with a market cap over $4B
- 30,000+ customers including Salesforce and LinkedIn
- Headquartered in Vancouver, WA with a global presence
- $1.2B raised in funding from investors like TA Associates
ZoomInfo, headquartered in Vancouver, Washington, is a leading go-to-market intelligence platform that provides a comprehensive business contact database and advanced analytics tools. With over 30,000 customers, including major companies like Salesforce and LinkedIn, ZoomInfo went public in 2020 and...
🎁 Benefits
ZoomInfo offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment. Employees also benefit from a lea...
🌟 Culture
ZoomInfo fosters a data-driven culture that emphasizes innovation and customer success. The company values transparency and encourages employees to le...
Overview
ZoomInfo is hiring a Customer Success Manager III to drive product adoption and cultivate customer relationships. You'll be responsible for strategic account partnerships and customer satisfaction. This role requires strong interpersonal skills and a proactive approach.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally with experience in technology or SaaS environments. You excel at building relationships and have a knack for understanding customer needs and aligning them with business objectives. Your proactive approach allows you to anticipate challenges and drive solutions that enhance customer satisfaction and retention. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional value to customers. You are results-oriented and take pride in your ability to contribute to the overall success of your team and organization.
What you'll do
In this role, you will act as an extension of our strategic customers, advocating for their needs within ZoomInfo and ensuring they achieve their defined objectives. You will develop trusted advisor relationships with key stakeholders, guiding them through product adoption and maximizing their use of our solutions. Your responsibilities will include creating and executing strategic account plans, conducting business reviews, and driving overall customer satisfaction. You will collaborate with internal teams to address customer feedback and identify opportunities for improvement, ensuring that our customers receive the highest level of service and support. Your efforts will directly contribute to customer retention and growth, making a significant impact on our business.
What we offer
At ZoomInfo, we provide a supportive and dynamic work environment where you can thrive. You will have access to world-class training and development opportunities, surrounded by a team of talented professionals who are committed to your success. We value creativity and innovation, encouraging you to take initiative and make a meaningful impact. Our culture is built on teamwork and accountability, and we celebrate the achievements of our employees. Join us and be part of a company that is dedicated to helping you unlock your growth potential.
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