
About Zopa
Empowering borrowers and savers with fair finance
Key Highlights
- Founded in 2005, with billions lent in personal loans
- Launched its bank in 2020, expanding product offerings
- Acquired DivideBuy to enhance its buy now, pay later services
- $972.9 million in funding, driving growth and innovation
Zopa is a leading UK fintech company headquartered in London, specializing in personal loans, savings accounts, and credit cards. Since its founding in 2005, Zopa has lent billions and launched its bank in 2020, recently acquiring the 'buy now, pay later' platform DivideBuy. With $972.9 million in f...
🎁 Benefits
Zopa offers 25 days of holiday, increasing to 30 with tenure, plus 16 weeks of full pay for new parents. Employees can work from abroad for up to 120 ...
🌟 Culture
Zopa fosters a unique culture rooted in its extensive lending experience, emphasizing customer-centric financial products. The company values face-to-...
Overview
Zopa is hiring a Head of Customer Lifecycle & Engagement to lead their customer engagement strategy. You'll oversee customer communication from activation to retention in a data-rich environment. This role requires experience in building or transforming CRM functions.
Job Description
Who you are
You have a proven track record in customer lifecycle management, ideally with experience in a regulated financial environment. Your leadership style is hands-on, and you thrive in complex situations where you can make a significant impact. You understand the importance of data in shaping customer experiences and have successfully built or transformed CRM functions in the past. You are excited by the challenge of engaging millions of customers and are driven to create meaningful relationships through effective communication strategies.
You embrace unconventional challenges and are unafraid to think differently about customer engagement. Your ability to analyze customer data and derive actionable insights sets you apart. You are passionate about creating a customer-centric culture and have the skills to lead a team towards achieving this vision. You are comfortable navigating the complexities of the financial sector and are eager to redefine customer experiences in banking.
What you'll do
In this role, you will build and lead Zopa's customer lifecycle capability from strategy to execution. You will own the communication strategy across the entire customer journey, focusing on activation, retention, cross-selling, and maximizing long-term value. You will work closely with various teams to ensure that customer interactions are seamless and impactful. Your leadership will guide the development of innovative engagement strategies that resonate with customers and enhance their experience with Zopa.
You will leverage data to inform your decisions, ensuring that every communication is tailored to meet customer needs. You will also be responsible for mentoring and developing your team, fostering a culture of collaboration and continuous improvement. Your insights will drive the evolution of Zopa's customer engagement practices, making a lasting impact on how customers perceive and interact with the bank.
What we offer
Zopa offers a dynamic work environment where you can make a real difference in the financial sector. You will be part of a team that values innovation and creativity, and you will have the opportunity to shape the future of customer engagement in banking. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives lead to better outcomes. Join us at Zopa and help redefine what it means to engage with customers in finance.
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