About Zscaler
Secure access for a cloud-first world
Key Highlights
- Public company (NASDAQ: ZS) with a valuation over $4B
- 7,000+ enterprise customers including Netflix & Siemens
- Headquartered in San Jose, California
- Over $500M raised in funding since inception
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
π Benefits
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
π Culture
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Overview
Zscaler is hiring a Senior Technical Success Manager to guide customers through their Zero Trust journey. You'll work closely with clients to ensure successful implementation and adoption of Zscaler's security solutions. This role requires strong customer engagement skills and a technical background in cybersecurity.
Job Description
Who you are
You have a strong background in customer success and technical support, ideally with experience in cybersecurity or cloud solutions. You excel at building relationships with clients and guiding them through complex technical processes, ensuring they achieve their desired outcomes. Your communication skills are top-notch, allowing you to convey technical concepts clearly to non-technical stakeholders.
You thrive in a collaborative environment and enjoy working with cross-functional teams to drive customer satisfaction. Your problem-solving skills enable you to address customer challenges effectively, and you are proactive in identifying opportunities for improvement in the customer experience. You are passionate about technology and its role in enhancing security and productivity for organizations.
What you'll do
As a Senior Technical Success Manager at Zscaler, you will be responsible for guiding customers through their Zero Trust journey, ensuring they understand and effectively utilize Zscaler's solutions. You will work closely with clients to assess their needs, provide technical guidance, and facilitate successful implementation of security measures. Your role will involve collaborating with internal teams to address customer inquiries and resolve issues promptly.
You will also play a key role in educating customers about best practices and helping them maximize the value of their investment in Zscaler's services. By fostering strong relationships and maintaining open lines of communication, you will contribute to customer retention and satisfaction. Your insights will help shape the future of Zscaler's offerings as you gather feedback and share it with product teams.
What we offer
At Zscaler, we are committed to creating a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We provide opportunities for professional growth and development, allowing you to expand your skills and advance your career in the cybersecurity field. Join us in making a positive difference on a global scale as we shape the future of cybersecurity.
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