Technical Success Manager • Senior

Who you are

You have a strong background in customer success management, ideally with experience in technical support or solutions engineering. You thrive in environments where you can solve complex challenges and are driven by a purpose to make a positive impact. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you can bridge the gap between customer needs and technical solutions. You are detail-oriented and possess a strong understanding of cybersecurity principles, enabling you to guide customers through the implementation and optimization of Zscaler's solutions. You are comfortable working in a fast-paced environment and can manage multiple priorities while maintaining a focus on customer satisfaction. You believe in building strong relationships with customers and are committed to their success, ensuring they achieve their goals with Zscaler's technology.

What you'll do

As a Senior Technical Success Manager at Zscaler, you will be responsible for overseeing the customer journey from implementation through ongoing support. You will work closely with customers to understand their unique needs and challenges, providing expert guidance on how to leverage Zscaler's platform effectively. Your role will involve collaborating with cross-functional teams, including engineering and product management, to ensure that customer feedback is incorporated into product development. You will also conduct regular check-ins with customers to assess their satisfaction and identify opportunities for further engagement. By analyzing customer data and usage patterns, you will proactively address potential issues and drive adoption of Zscaler's solutions. Your expertise will be crucial in helping customers navigate the complexities of cybersecurity, ensuring they feel supported and empowered to achieve their objectives.

What we offer

At Zscaler, we foster a culture of collaboration and accountability, where your contributions directly impact our customers' success. We provide a supportive work environment that encourages professional growth and development. You will have access to ongoing training and resources to enhance your skills and knowledge in cybersecurity and customer success. Our commitment to diversity and inclusion means that we value different perspectives and experiences, creating a workplace where everyone can thrive. We also offer competitive compensation and benefits, recognizing the importance of work-life balance and employee well-being.