Solutions Engineer • Senior

Who you are

You have a strong background in customer-facing roles, ideally with experience in solution engineering or technical sales. Your ability to build relationships with clients is exceptional, and you thrive in collaborative environments where you can work closely with cross-functional teams. You understand the importance of technology in driving business strategy and are passionate about helping organizations achieve their goals through innovative solutions. You are adaptable and can navigate complex customer needs while providing tailored solutions that align with their objectives.

Desirable

Experience in subscription-based business models or SaaS environments is a plus. Familiarity with Zuora's products and services will help you become a trusted expert quickly. You are comfortable with data analysis and can leverage insights to inform your approach to customer engagement. A background in finance or business strategy can enhance your ability to communicate value to clients effectively.

What you'll do

As a Senior Customer Solution Engineer at Zuora, you will play a pivotal role in supporting enterprise customers across the EMEA region. You will engage with clients to understand their unique challenges and demonstrate how Zuora's platform can address their needs. Your responsibilities will include conducting product demonstrations, leading technical discussions, and collaborating with Account Executives to develop tailored solutions that drive customer success. You will also work closely with Product and Solutions teams to provide feedback on customer requirements and help shape future product offerings.

In this role, you will be expected to build strong technical relationships with customers, ensuring they are well-informed about the capabilities of Zuora's solutions. You will lead onboarding sessions and provide ongoing support to ensure customers achieve their desired outcomes. Your ability to communicate complex technical concepts in a clear and engaging manner will be essential in helping clients understand the value of Zuora's offerings.

What we offer

Zuora is committed to fostering an inclusive workplace where diverse perspectives are valued. We offer a hybrid working model that allows you to balance office attendance with remote work, ensuring you can maximize your impact while building strong relationships with your colleagues and clients. Our culture encourages collaboration and innovation, and we provide opportunities for professional growth and development. Join us in shaping the future of subscription-based business models and making a meaningful impact on our customers' success.