Cloud Support Specialist • Entry-Level

Who you are

You are a customer-oriented individual with a knack for solving technical issues. You thrive in a collaborative environment and enjoy building strong relationships with partners and customers. Your ability to communicate effectively and provide clear solutions is key to your success in this role. You are eager to learn and maintain a deep understanding of Acronis operations to support partner requests effectively.

What you'll do

As a Cloud Software Support Specialist, you will be responsible for answering how-to questions and customer care requests related to the Acronis Cyber Platform. You will work on resolving various technical incidents for Managed Service Providers (MSPs) involving Acronis products. Your role will involve performing technical analysis of issues and defining action plans for resolution. You will also be responsible for maintaining strong relationships with partners and collaborating with various departments to analyze and resolve problems. Meeting and exceeding KPIs related to customer satisfaction and interaction quality will be a critical part of your responsibilities.

What we offer

Acronis offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will have the opportunity to work with a team of experts and gain valuable experience in the field of cyber protection. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.