About Acronis
Cyber protection solutions for a digital world
Key Highlights
- Headquartered in Schaffhausen, Switzerland
- Over 5,000 enterprise customers including BMW & University of Miami
- $250 million+ raised in funding from investors like Goldman Sachs
- 1,500+ employees globally with a focus on cybersecurity
Acronis, headquartered in Schaffhausen, Switzerland, provides comprehensive cyber protection solutions that safeguard data, applications, and systems for businesses worldwide. With over 5,000 enterprise customers, including organizations like BMW and the University of Miami, Acronis has raised over ...
🎁 Benefits
Employees enjoy competitive salaries, stock options, flexible remote work policies, generous PTO, and comprehensive health benefits....
🌟 Culture
Acronis fosters a culture of innovation and excellence, prioritizing cybersecurity and data protection while encouraging a remote-friendly work enviro...
Overview
Acronis is seeking a Cloud Support Specialist to provide frontline support for their Cyber Platform. You'll assist MSPs and customers in resolving technical incidents and ensuring satisfaction. This role requires strong problem-solving skills and a customer-focused approach.
Job Description
Who you are
You are a motivated individual with a strong desire to support customers and partners effectively. You have a knack for troubleshooting technical issues and are eager to learn about Acronis products and services. Your communication skills allow you to build strong relationships with MSPs and colleagues alike. You thrive in a collaborative environment and are committed to meeting and exceeding KPIs related to customer satisfaction and productivity.
You possess a deep understanding of technical support processes and are comfortable navigating knowledge bases and documentation to find solutions. Your analytical skills enable you to assess technical incidents and develop actionable plans for resolution. You are detail-oriented and take pride in delivering high-quality support to ensure customer success.
What you'll do
In this role, you will be responsible for answering how-to questions and addressing customer care requests related to the Acronis Cyber Platform. You will work on resolving various technical incidents for MSPs involving Acronis products, performing technical analysis of issues, and defining action plans for fixing them. Building and maintaining strong relationships with partners will be a key aspect of your role, as you will interact with various departments to analyze and resolve problems effectively.
You will also be tasked with crafting solutions and delivering initial product setups, ensuring that customers are satisfied with their experience. Your ability to communicate effectively with MSPs will be crucial in achieving high levels of customer satisfaction. You will meet and exceed KPIs set for your role, focusing on interaction quality and productivity.
What we offer
Acronis offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will have the opportunity to work with a talented team dedicated to revolutionizing cyber protection. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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