Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to customer satisfaction. You have experience in technical support or a related field, and you thrive in environments where you can solve problems and help others. Your communication skills are excellent, allowing you to effectively interact with customers and colleagues alike. You are eager to learn and adapt to new technologies, particularly in the realm of cloud solutions and cyber protection.

What you'll do

As a Cloud Software Support Specialist at Acronis, you will be responsible for answering how-to questions and customer care requests related to the Acronis Cyber Platform. You will work on resolving various technical incidents for Managed Service Providers (MSPs) involving Acronis products. Your role will involve performing technical analysis of issues and defining action plans for resolution. You will build and maintain strong relationships with partners, ensuring their requests are met effectively. Additionally, you will interact with various departments to analyze and resolve problems, all while meeting and exceeding key performance indicators set for your role.

What we offer

Acronis provides a dynamic work environment where you can grow your skills and advance your career in the field of cyber protection. You will be part of a mission-driven team that is dedicated to creating a #CyberFit future. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.