Customer Support • Entry-Level

Who you are

You are a proactive individual with a strong desire to help others, particularly in the realm of technology. You possess excellent communication skills and are fluent in English, allowing you to effectively assist customers and partners with their inquiries. Your ability to analyze technical issues and develop action plans is a key strength, enabling you to provide effective solutions. You thrive in a collaborative environment, working closely with colleagues to resolve complex problems and enhance customer satisfaction. You are detail-oriented and committed to meeting and exceeding KPIs set for your role, ensuring a high level of service.

What you'll do

As a Cloud Software Support Specialist at Acronis, you will be responsible for answering how-to questions and customer care requests related to the Acronis Cyber Platform. You will work on resolving various technical incidents for Managed Service Providers (MSPs) involving Acronis products, performing technical analysis of issues and defining action plans for resolution. Building and maintaining strong relationships with partners will be crucial, as you will interact with various departments to analyze and resolve problems effectively. Your role will also involve crafting solutions and delivering initial product setups, ensuring that customers receive the support they need to utilize Acronis products effectively.

What we offer

Acronis offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company focused on cyber protection. You will have the opportunity to work with a diverse team of professionals and engage in meaningful work that impacts the security of data for businesses and individuals alike. Acronis values its employees and provides a supportive atmosphere for personal and professional development.