About Scaleway
Your cloud ecosystem for sustainable growth
Key Highlights
- Over 38,000 customers in 160 countries
- Headquartered in Paris with 501-1000 employees
- Part of the Iliad Group with profit-sharing options
- Offers a Startup Program with cloud credits and expertise
Scaleway, headquartered in Paris, France, is a leading cloud computing provider that empowers over 38,000 businesses across 160 countries. With a focus on sustainability and flexibility, Scaleway offers a comprehensive cloud ecosystem, including bare metal, containerization, and serverless architect...
π Benefits
Scaleway offers a range of benefits including 75% reimbursement on public transportation, a β¬200 annual discount on Scaleway Elements, and profit-shar...
π Culture
Scaleway fosters a culture centered around sustainability and flexibility, making it an attractive choice for startups. The company emphasizes a smoot...
Skills & Technologies
Overview
Scaleway is hiring a Cloud Support Specialist to assist customers with technical issues related to cloud infrastructure. You'll work with technologies like Docker and Linux in Paris. This position is ideal for those looking to start their career in cloud computing.
Job Description
Who you are
You are eager to start your career in cloud computing and have a foundational understanding of cloud infrastructure, including systems, networking, and virtualization. You possess strong problem-solving skills and are comfortable communicating technical concepts to customers. You thrive in a collaborative environment and are excited to work with a team dedicated to providing excellent customer support.
You have a basic understanding of cloud technologies and are willing to learn more about containerization and serverless architectures. Your ability to empathize with customers and understand their needs will help you excel in this role. You are adaptable and open to feedback, always looking for ways to improve your skills and contribute to the team's success.
What you'll do
As a Cloud Support Specialist at Scaleway, you will be the first point of contact for customers experiencing technical issues with our cloud services. You will work closely with customers to diagnose and resolve their problems, ensuring they have a seamless experience with our products. You will collaborate with engineering and product teams to relay customer feedback and contribute to continuous improvement initiatives.
Your role will involve understanding customer inquiries, troubleshooting issues, and providing clear and concise solutions. You will also assist in documenting common issues and solutions to enhance our support resources. By staying updated on our cloud offerings and industry trends, you will be well-equipped to provide the best support possible.
What we offer
At Scaleway, you will join a dynamic team that values innovation and sustainability. We offer a supportive work environment where you can grow your skills and advance your career in cloud computing. Our commitment to renewable energy and responsible cloud practices means you will be part of a company that prioritizes ecological impact. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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