About Adjust
The mobile marketing analytics platform for smarter decisions
Key Highlights
- Over 50,000 apps as clients, including Spotify & SoundCloud
- Acquired by AppLovin for approximately $1 billion in 2021
- $255.9 million raised in funding across multiple rounds
- Headquartered in Kollwitzkiez, Berlin, with 501-1000 employees
Adjust is a leading marketing analytics platform specializing in mobile measurement and fraud prevention, headquartered in Kollwitzkiez, Berlin. With over 50,000 apps as clients, including major brands like SoundCloud, Spotify, and Yelp, Adjust empowers digital marketers to optimize their mobile mar...
🎁 Benefits
Adjust offers a comprehensive benefits package including mental health support with qualified therapists, an education budget for continuous learning,...
🌟 Culture
Adjust fosters a culture that emphasizes data-driven decision-making and innovation in mobile marketing. The company is committed to employee well-bei...
Customer Success Manager • Senior
Overview
Adjust is hiring a Senior Customer Success Manager to enhance client relationships and drive app marketing success. You'll work closely with diverse teams to ensure customer satisfaction and retention. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally with 5+ years of experience in a tech or SaaS environment — you've successfully built and maintained relationships with clients, ensuring they derive maximum value from the products and services offered. Your strong communication skills enable you to articulate complex concepts clearly and effectively, fostering trust and collaboration with clients and internal teams alike.
You are data-driven and possess a keen analytical mindset — you understand how to leverage analytics to inform customer strategies and drive engagement. Your experience in app marketing or related fields gives you a unique perspective on how to support clients in achieving their goals. You are passionate about diversity, equity, and inclusion, and you actively contribute to creating an inclusive environment for all team members.
What you'll do
As a Senior Customer Success Manager at Adjust, you will be responsible for managing a portfolio of clients, ensuring they are satisfied with our measurement and analytics suite. You will work closely with clients to understand their needs and challenges, providing tailored solutions that drive their app marketing success. Your role will involve regular check-ins, performance reviews, and strategic planning sessions to help clients achieve their objectives.
You will collaborate with cross-functional teams, including sales, product, and engineering, to advocate for client needs and ensure a seamless experience. Your insights will help shape product development and enhance the overall customer journey. You will also play a key role in onboarding new clients, providing training and support to ensure they are set up for success from the start.
What we offer
At Adjust, we pride ourselves on our inclusive culture and commitment to diversity. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower marketers around the world and be part of a team that values collaboration, innovation, and excellence.
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