Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise environments. You excel at building relationships and are committed to delivering outstanding customer experiences. Your collaborative nature allows you to work effectively with client executives and cross-functional teams to ensure customer satisfaction and program success.

You are passionate about LivePerson’s mission to enhance interactions through conversational AI. You understand the importance of driving usage growth and adoption of solutions to maximize return on investment for your clients. Your ability to analyze customer needs and provide tailored solutions sets you apart as a trusted advisor.

What you'll do

As a Senior Customer Success Manager, you will own a portfolio of enterprise customers, ensuring their success with LivePerson's Conversational Cloud platform. You will be responsible for driving renewals and identifying expansion opportunities to achieve outstanding retention targets. Your role will involve managing customer interactions, ensuring that they are satisfied and that their programs are successful.

You will collaborate closely with client executives and internal teams, including professional services and support, to deliver exceptional customer experiences. Your insights and feedback will be crucial in shaping the customer journey and enhancing the overall value delivered to clients.

What we offer

LivePerson offers a fully remote work environment, allowing you to work from anywhere in New York. You will be part of a dynamic team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.