About Nayya
Empowering smart healthcare benefit choices for all
Key Highlights
- Headquartered in Greenwich Village, New York, NY
- $13.8 million raised in seed funding
- Partnerships with leading national employers and insurance carriers
- Focus on AI-driven benefit recommendations and claims assistance
Nayya is a healthcare benefits management platform headquartered in Greenwich Village, New York, that leverages AI and data science to help employees make informed benefit choices. With $13.8 million in funding, Nayya partners with national employers and insurance carriers to provide tailored benefi...
🎁 Benefits
Nayya offers unlimited PTO, a 401(k) plan with employer match, equity options, and a sabbatical program. Employees also benefit from well-being and me...
🌟 Culture
Nayya fosters a data-driven culture focused on enhancing employee well-being through smart benefit choices. The company emphasizes innovation and coll...
Overview
Nayya is seeking a Senior Customer Success Manager to strengthen customer relationships and deliver exceptional support. You'll play a key role in defining customer success strategies and collaborating with internal teams. This position requires strong analytical skills and a customer-focused mindset.
Job Description
Who you are
You have a proven track record in customer success or a related field, ideally with experience in building relationships and delivering exceptional support. You are analytical and data-savvy, capable of using insights to drive customer engagement and satisfaction. Your collaborative nature allows you to work effectively with cross-functional teams, influencing product development based on customer feedback. You are results-oriented and thrive in a fast-paced environment, eager to contribute to the growth of Nayya's customer success function. You understand the importance of customer advocacy and are passionate about helping clients achieve their goals.
Desirable
Experience in the health and benefits industry is a plus, as is familiarity with HR tech solutions. You may have a background in analytics or data interpretation, which will help you in your role. Strong communication skills are essential, as you will be the face and voice of Nayya to its customers.
What you'll do
In this role, you will be responsible for strengthening customer relationships by providing outstanding support and guidance. You will act as a trusted advisor to our customers, ensuring they derive maximum value from Nayya's platform. Your analytical skills will be put to use as you gather and interpret customer feedback, helping to shape our product roadmap and enhance the overall customer experience. You will collaborate closely with internal teams, including product and engineering, to advocate for customer needs and drive improvements. As one of the early team members in this function, you will have the opportunity to help define and build the customer success playbook, setting the foundation for long-term value generation for our customers.
What we offer
Nayya offers a dynamic work environment where you can make a significant impact on our customer success strategy. We provide opportunities for professional growth and development, as well as a supportive team culture. You will be part of a mission-driven organization focused on transforming the health and wealth experience for individuals. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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