Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally within the payments or financial technology sector — your experience has equipped you with the ability to troubleshoot complex issues and provide effective solutions to customers. You thrive in a collaborative environment, working closely with diverse teams to ensure that merchants receive the best possible support. Your communication skills are top-notch, allowing you to convey technical information clearly and effectively to both technical and non-technical stakeholders. You are motivated by helping others succeed and take pride in being a key resource for your team and customers alike.

Desirable

Experience with payment processing systems or financial technology is a plus — familiarity with the challenges merchants face in this space will help you provide tailored support. A proactive approach to learning and adapting to new technologies will set you apart, as will any experience in a customer-facing role where you have had to manage expectations and deliver results under pressure.

What you'll do

In this role, you will be the first point of contact for Adyen’s merchants, assisting them with their payment processing needs and ensuring they can operate smoothly. You will collaborate with both technical and commercial teams to resolve issues quickly and efficiently, ensuring that merchants can focus on growing their businesses. Your work will involve diagnosing problems, providing solutions, and following up to ensure customer satisfaction. You will also participate in a rotating schedule for weekend and holiday coverage, ensuring that support is available 24/7 for our merchants. Your contributions will directly impact the success of our merchants, making your role crucial to the overall mission of Adyen.

What we offer

Adyen values in-person collaboration and offers a supportive environment where you can thrive. You will be part of a diverse international team that operates across different time zones, allowing for a rich exchange of ideas and experiences. The company promotes a culture of continuous learning and development, providing opportunities for you to grow your skills and advance your career. Additionally, you will receive compensation for any extra hours worked during weekends or holidays, along with time off to maintain a healthy work-life balance. Adyen is committed to creating an inclusive workplace where everyone can contribute to our shared success.