About Agicap
The cash flow management platform for SMEs
Key Highlights
- Over 10,000 customers including Qonto and Swile
- $168.7 million raised in Series B funding
- Headquartered in Lyon, France with 501-1000 employees
- Combines automated solutions with human cash flow advisors
Agicap is a leading cash flow management platform based in Lyon, France, that helps SMEs automate their cash flow visualization and analytics. With $168.7 million in Series B funding, Agicap serves over 10,000 customers, including notable clients like Qonto and Swile. The company employs around 600 ...
π Benefits
Employees enjoy a monthly budget for benefits in kind, a daily lunch allowance, and the option for occasional remote work. They receive top-tier equip...
π Culture
Agicap promotes a unique blend of technology and human expertise by providing clients with dedicated cash management specialists. This approach ensure...
Overview
Agicap is hiring an Implementation Consultant for the French Market to ensure customer satisfaction during the onboarding phase. You'll collaborate with various teams to enhance client experience and contribute to product development.
Job Description
Who you are
You have experience in customer success or implementation roles, ideally within a tech or SaaS environment β you understand the importance of guiding clients through onboarding and ensuring they achieve full autonomy on the platform. You possess strong communication skills and are adept at collaborating with cross-functional teams, including Sales, Tech, Customer Success, and Product. Your ability to gather client feedback and relay it to technical teams is crucial, as you act as the voice of the client in product development discussions.
You are results-driven and maintain high satisfaction indicators such as NPS and CSAT β your focus on client experience drives you to seek out upselling and referral opportunities. You thrive in a fast-paced environment and are committed to enhancing team performance through shared expertise and innovative ideas.
What you'll do
In this role, you will be responsible for ensuring a seamless onboarding experience for new subscribers, guiding them from initial setup to full activation on the Agicap platform. You will collaborate closely with Sales, Tech, Customer Success, and Product teams to address client needs and enhance their experience. Your insights will directly contribute to product development, as you provide valuable feedback to the technical and product teams while participating in beta testing of prototypes.
You will act as a key driver of growth through upselling and referrals, maintaining high satisfaction indicators such as NPS and CSAT. Your role will involve sharing your expertise and ideas to enhance team performance, ensuring that clients receive the best possible support throughout their journey with Agicap.
What we offer
Agicap offers a dynamic work environment where you can grow and build your career. As part of a rapidly expanding company, you will have the opportunity to contribute to our mission of reshaping financial management for SMEs and Mid-Market companies. We believe in fostering a culture of excellence and collaboration, where your contributions are valued and recognized. Join us in our ambitious adventure as we continue to innovate and expand across Europe.
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