Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or advocacy, with experience in identifying and promoting customer success stories. You understand the importance of customer relationships and have a knack for storytelling that resonates with broader audiences. Your communication skills are top-notch, allowing you to effectively engage with customers and internal teams alike. You are passionate about enhancing customer experiences and believe in the value of customer feedback in shaping product offerings. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer satisfaction and loyalty. You are adaptable and can navigate the challenges of a growing organization, always looking for innovative ways to improve customer engagement.

What you'll do

As the Customer Advocacy Manager at Agiloft, you will be responsible for developing and executing strategies to grow the customer advocacy program. You will identify success stories within our customer base and create compelling narratives to share with the market. Collaborating closely with marketing and sales teams, you will ensure that customer voices are heard and represented in our communications. You will also work on initiatives to gather customer feedback and insights, using this information to enhance our offerings and improve customer satisfaction. Your role will involve organizing customer events and engagement activities that foster community and connection among our users. You will track the success of advocacy initiatives and report on their impact, continuously seeking ways to refine and improve the program. You will be a key player in promoting Agiloft's mission and values through customer stories that highlight our commitment to excellence.

What we offer

At Agiloft, we believe in creating a supportive and inclusive work environment. We offer a range of benefits designed to promote work-life balance, including flexible working hours and wellness days. Our culture encourages collaboration and innovation, and we support multiple Employee Resource Groups to foster diversity and inclusion. You will have the opportunity to work with a talented team that is dedicated to delivering exceptional customer experiences. We are committed to your professional growth and provide resources for continuous learning and development. Join us in shaping the future of contract lifecycle management and making a meaningful impact in the industry.