About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a GTM Onboarding Program Manager to design and implement workflows that establish foundations for success in customer communications. You'll collaborate with RevOps, Marketing, and Product teams to ensure new processes are tailored and adopted by xDR teams. This role is based in New York.
Job Description
Who you are
You have a strong background in program management, ideally with experience in onboarding and cross-functional collaboration. You thrive in environments where customer obsession and continuous learning are valued, and you have a knack for designing workflows that enhance team performance. Your ability to communicate effectively with various stakeholders, including RevOps, Marketing, and Product teams, sets you apart. You understand the importance of integrating new processes and ensuring they are adopted by teams to drive success. You are detail-oriented and can manage multiple projects simultaneously, ensuring that all aspects of onboarding are executed flawlessly. You are passionate about creating a seamless experience for customer-facing teams and are eager to contribute to a fast-paced, innovative environment.
What you'll do
In this role, you will be responsible for designing and implementing onboarding workflows that are crucial for the success of Aircall's customer communications platform. You will work closely with the GTM Enablement team to ensure that all processes are tailored to meet the needs of the xDR teams. Your expertise will help in reinforcing workflows that establish a strong foundation for success. You will also partner with various teams, including RevOps, Marketing, and Product, to provide insights and ensure that new processes are effectively integrated and adopted. Your role will involve continuous improvement of onboarding processes, ensuring they align with the company's goals and customer needs. You will play a key role in fostering a culture of collaboration and ownership within the team, helping to position Aircall as a talent incubator. Your contributions will directly impact the efficiency and effectiveness of customer-facing teams, driving revenue and enhancing customer satisfaction.
What we offer
At Aircall, you will join a dynamic team that values open collaboration and making informed decisions with speed and precision. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a company that is redefining customer communications and is committed to innovation. Our culture encourages curiosity and trust, allowing you to make a real impact in your role. Join us in our mission to help customer-facing teams work smarter, not harder, and be part of a company that is scaling rapidly and making a difference in the industry.
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