About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Skills & Technologies
Overview
Aircall is seeking a Director, Forward Deployed Engineering & AI GTM Lead to oversee technical delivery and go-to-market execution for their AI-powered customer communications platform. You'll collaborate across various teams to ensure successful implementation and scaling of AI solutions. This role requires strong expertise in AI and technical leadership.
Job Description
Who you are
You have a proven track record in leading technical teams and driving go-to-market strategies, particularly in AI and customer communications. With extensive experience in technical delivery, you understand how to translate complex technical concepts into actionable business strategies. You thrive in collaborative environments, working closely with Sales, Account Management, Product, Engineering, Marketing, and Support teams to ensure alignment and success. Your leadership style fosters open communication and encourages team members to take ownership of their projects. You are passionate about leveraging AI to enhance customer experiences and drive business growth. You possess strong analytical skills, enabling you to assess market needs and adapt strategies accordingly. You are comfortable navigating the challenges of a fast-paced, innovative environment and are committed to continuous learning and improvement.
What you'll do
In this role, you will own the technical delivery and go-to-market execution for Aircall's AI solutions, ensuring they are effectively positioned and implemented in the market. You will lead cross-functional teams to develop repeatable models based on field execution and customer insights, driving product evolution and market success. Your responsibilities will include collaborating with engineering teams to oversee the technical aspects of AI product development, ensuring that solutions meet customer needs and business objectives. You will work closely with marketing to craft compelling narratives around AI offerings, helping to position Aircall as a leader in the customer communications space. Additionally, you will analyze market trends and customer feedback to inform product enhancements and strategic direction. You will also mentor and guide team members, fostering a culture of innovation and excellence within the organization. Your role will be critical in shaping how Aircall brings AI to market, ensuring that the company remains at the forefront of customer communication technology.
What we offer
At Aircall, you will join a dynamic team that values customer obsession and continuous learning. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a company that is redefining customer communications through innovative AI solutions, and your contributions will have a direct impact on our success. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives drive better outcomes. Join us in our mission to help customer-facing teams work smarter and achieve extraordinary results.
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