About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Customer Success Manager to empower global businesses with integrated financial solutions. You'll work closely with clients to ensure their success on our platform. This role requires strong expertise in customer relations and problem-solving skills.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the financial technology sector. You are motivated by the mission of empowering businesses and have a knack for building relationships that drive customer satisfaction and retention. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional service. Your analytical skills allow you to assess customer needs and provide tailored solutions that enhance their experience with our platform.
You are a proactive problem solver who can navigate complex challenges with ease. Your communication skills are top-notch, enabling you to articulate value propositions clearly and effectively to clients. You understand the importance of feedback and use it to drive continuous improvement in customer engagement strategies. You are comfortable using technology and data to inform your decisions and enhance customer interactions.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for onboarding new clients and ensuring they have a seamless experience with our platform. You will act as the primary point of contact for your clients, addressing their inquiries and providing guidance on best practices. Your role will involve conducting regular check-ins to assess customer satisfaction and identify opportunities for upselling additional services.
You will collaborate closely with the product and engineering teams to relay customer feedback and advocate for enhancements that improve the user experience. Additionally, you will develop and implement customer success strategies that drive engagement and retention, ensuring that clients derive maximum value from our solutions. Your success will be measured by customer satisfaction scores and retention rates, making your role critical to the overall success of Airwallex.
What we offer
At Airwallex, you will join a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued. Join us in building the future of global payments and financial solutions.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Airwallex.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Vanta is seeking a Customer Success Manager to guide startups through their security and compliance journeys. You'll engage with customers to ensure their satisfaction and retention. This role requires strong communication and customer service skills.
Customer Success Manager
AvePoint is hiring a Customer Success Manager to develop strategies for technology adoption and ensure customer satisfaction. You'll work closely with internal and external stakeholders to enhance product onboarding and retention. This role requires a strong understanding of the sales cycle and customer engagement.
Customer Success Manager
Anthropic is seeking a Customer Success Manager to serve as a strategic partner for complex customers across EMEA. You'll leverage your business acumen and technical expertise to help clients maximize the value of AI capabilities. This role requires strong relationship-building skills and a deep understanding of customer needs.
Customer Success Manager
SevenRooms is hiring a Customer Success Manager to ensure the long-term success of their customers. You'll manage customer relationships and drive adoption of SevenRooms' offerings. This role requires strong relationship-building skills and a customer-centric approach.
Customer Success Manager
Cision is hiring a Customer Success Manager to manage and grow their Agency business across diverse accounts. You'll build relationships to drive product adoption and increase subscription revenue. This role requires strong communication and relationship-building skills.