Operations Manager • Lead

Who you are

You have a strong background in managing data center operations, with experience overseeing critical physical infrastructure. Your leadership skills shine as you manage teams of technicians and ensure that all work is performed to high standards without impacting customer service. You are committed to fostering a culture of safety and compliance within your team, driving initiatives that prioritize these values.

You possess excellent communication skills, allowing you to collaborate effectively with diverse teams across AWS. Your ability to coach and develop team members is key to your success, as you understand the importance of building a strong, capable workforce. You thrive in environments where you can take ownership of projects and drive them to completion, ensuring that operational goals are met.

What you'll do

In this role, you will oversee all aspects of the data center’s critical physical infrastructure, maintaining high availability and performance. You will manage on-site teams of 24x7 shift technicians, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and safety protocols. Your responsibilities will include driving a culture of safety and security compliance within the team, as well as hiring, coaching, and promoting team members to foster a high-performing environment.

You will collaborate with various stakeholders across AWS to ensure that the data center operations align with the overall goals of the organization. Your role will involve analyzing operational performance metrics and implementing improvements to enhance efficiency and effectiveness. You will also be responsible for maintaining service level agreements and ensuring that all work is completed to the highest quality standards.

What we offer

Amazon provides a comprehensive benefits package that includes medical, dental, and vision coverage, as well as life insurance options. You will have access to mental health support and flexible spending accounts, along with a 401(k) matching program. Paid time off and parental leave are also part of the benefits, ensuring that you have the support you need for a healthy work-life balance. The salary for this position ranges from $132,600 to $198,100 annually, reflecting the importance of this role within the organization.