Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management, ideally with experience in cloud services and a passion for helping customers achieve their goals. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, and you thrive in a customer-centric environment. You understand the complexities of cloud technologies and can navigate discussions with senior leadership regarding incidents and support. Your experience with AWS services allows you to provide valuable insights and recommendations to clients, ensuring they get the most out of their AWS investments.

You are proactive in identifying customer needs and challenges, and you take the initiative to craft strategies that drive adoption and usage of AWS services. Your technical acumen enables you to advocate for best practices and operational health within customer environments. You are comfortable with travel as needed, demonstrating your commitment to building strong relationships with clients.

What you'll do

As a Technical Account Manager at Amazon, you will serve as the primary technical advisor for National Security customers, helping them navigate their AWS journey. You will work closely with clients to understand their business and operational needs, providing tailored guidance on how to leverage AWS services effectively. Your role will involve crafting and executing strategies that drive customer adoption of services like EC2, S3, and Lambda, ensuring they are operationally healthy and aligned with best practices.

You will engage in regular discussions with senior leadership at customer organizations, addressing incidents, trade-offs, and risk management. Your ability to translate technical concepts into actionable insights will be crucial in fostering strong relationships and trust with clients. You will also collaborate with internal teams to advocate for customer needs and ensure that their feedback is incorporated into AWS service improvements.

What we offer

Amazon provides a competitive salary range of $131,300.00 - $177,600.00 USD annually, along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. You will have the opportunity to work in a dynamic environment that values innovation and customer success. Join us in making a significant impact in the National Security sector while advancing your career in cloud technology.