Customer Success Manager • Principal

Who you are

You have a proven track record in customer success management, particularly with enterprise clients, and possess the ability to engage with customers to ensure they realize the maximum value from their investment. Your analytical mindset allows you to investigate issues thoroughly and deliver actionable insights that drive customer growth. You are meticulous in your approach and enjoy collaborating with various teams to enhance customer experiences. Your experience includes managing large, complex projects and navigating challenging customer situations with ease. You thrive in high-growth environments and are adaptable to change, demonstrating a willingness to tackle challenges independently. Your strong interpersonal skills enable you to work effectively with a diverse range of stakeholders, both internally and externally.

What you'll do

In this role, you will manage a book of enterprise customers, delivering proactive workshops and business reviews to help them grow their businesses. You will partner closely with account executives and technical account managers to support post-sale engagements focused on customer optimization, retention, and growth. Your responsibilities will include analyzing customer data to identify opportunities for improvement and collaborating with cross-functional teams to address customer needs. You will also provide thought leadership and insights on payments to help customers navigate their challenges and maximize their investment in Stripe's services. Your role will be pivotal in driving user success and ensuring mutually beneficial renewal outcomes for both Stripe and its customers.

What we offer

At Stripe, you will be part of a mission-driven team that is dedicated to increasing the GDP of the internet. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions directly impact the success of our customers and the company. Join us in shaping the future of financial infrastructure and making a difference in the global economy.