About Atlan
Empowering data teams with seamless collaboration tools
Key Highlights
- Over 1,000 customers including Slack and Atlassian
- $62 million raised from Insight Partners and Nexus Venture Partners
- Headquartered in New York City
- Team size of 51-250 employees
Atlan is an active metadata platform designed for modern data teams, providing tools for data discovery, cataloging, lineage, and governance. Headquartered in New York, Atlan serves over 1,000 customers, including notable companies like Slack and Atlassian. The company has raised $62 million in fund...
🎁 Benefits
Atlan offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Atlan fosters a remote-friendly culture that emphasizes collaboration and empowers data teams to work effectively across different locations. The comp...
Technical Support Engineer • Senior
Atlan • United States - Remote
Overview
Atlan is hiring a Senior Technical Support Engineer to help customers resolve complex technical challenges and ensure reliability across connectors and integrations. This role requires strong problem-solving skills and a customer-focused mindset.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in data management or integration platforms. You excel at troubleshooting complex technical issues and have a knack for guiding customers through solutions. Your communication skills are top-notch, allowing you to convey technical concepts clearly to both technical and non-technical audiences. You thrive in a collaborative environment and enjoy working closely with engineering teams to improve product quality and customer satisfaction. You are proactive in identifying recurring issues and suggesting improvements to enhance the overall customer experience. You understand the importance of data in modern business and are passionate about helping organizations leverage it effectively.
What you'll do
As a Senior Technical Support Engineer at Atlan, you will be at the forefront of customer interactions, helping them navigate the complexities of our active metadata platform. You will troubleshoot and resolve technical challenges related to data pipelines, API configurations, and integrations. Your role will involve collaborating with engineering teams to identify product signals that inform necessary fixes and enhancements. You will also contribute to the development of support documentation and resources to empower customers in their use of our platform. Your insights will play a crucial role in shaping how Atlan scales its support excellence as we grow. You will be responsible for ensuring that our customers have a seamless experience and that their technical issues are resolved efficiently.
What we offer
At Atlan, we offer a dynamic work environment where innovation and collaboration are at the core of our culture. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming data management. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower teams across industries to unlock the full potential of their data.
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