Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in the financial technology sector. You excel at managing customer relationships and have a knack for troubleshooting complex issues, ensuring that you can guide customers through the resolution process effectively. Your empathetic nature allows you to understand customer needs and provide tailored solutions. You are collaborative and enjoy working closely with cross-functional teams, including product and engineering, to address technical challenges. You thrive in a fast-paced environment and are comfortable navigating critical technical issues while maintaining a focus on customer satisfaction.

What you'll do

As a Technical Support Engineer at Plaid, you will be responsible for managing technical issues from their initial symptoms to resolution. You will communicate with customers and internal stakeholders throughout the process, ensuring that everyone is informed and aligned. Your role will involve investigating the root causes of integration issues and quantifying their scope and impact. When necessary, you will collaborate with the Growth and Engineering teams to find solutions. You will set aggressive goals to meet customer expectations and work diligently to achieve them. Your ability to speak the same technical language as your colleagues will be crucial in fostering effective collaboration and problem-solving.

What we offer

At Plaid, we are committed to empowering our employees and providing a supportive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is dedicated to transforming the way people interact with their finances. Join us in making a meaningful impact in the financial technology space.