About Attentive
Personalized SMS marketing for eCommerce success
Key Highlights
- Raised $863M in funding across multiple rounds
- Headquartered in Flatiron District, New York, NY
- Over 1,000 employees driving innovation in mobile marketing
- Expanding into international markets including the UK and Australia
Attentive is a leading eCommerce SMS marketing platform headquartered in the Flatiron District of New York, NY. With over 1,000 employees, Attentive has raised $863 million in funding through multiple rounds, including a Series D round, and serves a diverse clientele by enabling brands to create per...
🎁 Benefits
Attentive offers a competitive benefits package that includes a 401(k) plan with a company match up to $1,500 annually, equity for all employees, and ...
🌟 Culture
Attentive fosters a culture focused on innovation and data-driven strategies, enabling brands to thrive in the evolving eCommerce landscape. The compa...
Customer Success Manager • Lead
Overview
Attentive is hiring a Manager for their Customer Success team focused on New Verticals. You'll lead a team of Customer Success Managers to enhance customer relationships across various industries. This role requires strong leadership and strategic thinking skills.
Job Description
Who you are
You are a driven and entrepreneurial leader with a passion for customer success. You have experience managing teams and supporting individual contributors as they expand their books of business and refine their customer success skills. You thrive in a collaborative environment and enjoy acting as a strategic thought partner for customers across diverse verticals.
You understand the importance of building authentic customer relationships and have a keen interest in non-traditional e-commerce sectors such as food & beverage, professional sports, travel and hospitality, and entertainment. Your ability to analyze customer needs and deliver tailored solutions is a key strength.
What you'll do
In this role, you will manage and support a team of Customer Success Managers, guiding them in their daily interactions with clients. You will work closely with your team to help them achieve their email and SMS marketing goals, ensuring that they provide exceptional service and support to customers. You will also be responsible for developing strategies to enhance customer engagement and satisfaction across various industries.
You will collaborate with cross-functional teams to identify opportunities for growth and improvement within the customer success organization. Your leadership will be crucial in fostering a culture of excellence and accountability within your team, as you encourage them to take ownership of their customer relationships.
What we offer
Attentive offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with leading global brands and contribute to their success through effective customer success strategies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Join us in redefining the way brands and people connect through our AI marketing platform, and be part of a team that is recognized for its performance and culture.
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