Customer Success • Entry-Level

Who you are

You are a customer-focused individual with a passion for helping others. You have excellent communication skills and are adept at listening to clients to understand their needs. You thrive in a fast-paced environment and are eager to learn about the insurtech industry. You are detail-oriented and take pride in providing accurate and efficient responses to customer inquiries. You understand the importance of creating a positive experience for each customer and are committed to going the extra mile to achieve that.

What you'll do

As a Licensed Customer Success Representative at Thimble, you will be the first point of contact for our customers. You will engage with clients through various channels, including phone, chat, and email, to address their questions and concerns. Your role will involve listening to clients to understand the reasons for their support requests and providing accurate information to resolve their issues. You will work closely with other team members to ensure that all customer interactions are handled efficiently and effectively. Your goal will be to create a positive experience for each customer, contributing to their overall satisfaction with Thimble's services.

What we offer

Thimble offers a unique culture built around our core values, which emphasize creativity, precision, and continuous learning. You will have the opportunity to work in a supportive environment where your contributions are valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities within our team.