Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or support, ideally within the technology or public safety sectors. Your experience has equipped you with the ability to bridge the gap between technology and customer needs, ensuring that users can effectively adopt and utilize products. You are passionate about making a difference in public safety and have a keen understanding of the challenges faced by professionals in this field.

You thrive in collaborative environments and enjoy working with cross-functional teams, including sales and engineering, to drive customer satisfaction. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively to diverse audiences. You are proactive in seeking out solutions and are committed to empowering customers to achieve their goals with Axon's technology.

What you'll do

As the Regional Support Manager for Brazil, you will be responsible for driving customer success and adoption of TASER® and Axon products. You will work closely with the Country Manager and the sales and engineering teams to ensure that customers receive the support they need to successfully implement and use our technology. Your role will involve developing strong relationships with in-country partners and distributors, as well as directly engaging with customers to understand their needs and challenges.

You will lead initiatives to enhance customer engagement and satisfaction, ensuring that users are fully equipped to leverage Axon's solutions for public safety. This includes providing training, resources, and ongoing support to help customers maximize the value of our products. You will also gather feedback from users to inform product development and improvements, ensuring that Axon's offerings continue to meet the evolving needs of the public safety sector.

What we offer

At Axon, you will be part of a mission-driven organization that is dedicated to protecting life and making communities safer. We offer a collaborative and inclusive work environment where your contributions will have a meaningful impact. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge technology in the public safety arena. Join us in our mission to bridge the gap between citizens and public safety professionals.