About Axon
Empowering law enforcement with advanced technology
Key Highlights
- Over 18,000 law enforcement customers worldwide
- Headquartered in Scottsdale, Arizona
- Offers body cameras and evidence management solutions
- 1,500+ employees dedicated to public safety technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
🎁 Benefits
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
🌟 Culture
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Overview
Axon is hiring a Technical Account Manager to foster long-term strategic partnerships with key customers. You'll provide technical expertise and project management to ensure customer success. This role requires strong collaboration and customer advocacy skills.
Job Description
Who you are
You have a strong background in customer relationship management and technical support, ideally with experience in a technology-driven environment. You excel at building long-term partnerships and understand the importance of customer advocacy in driving product success. Your project management skills enable you to coordinate effectively with cross-functional teams, ensuring that customer needs are met and exceeded. You are adaptable and can wear multiple hats, from consultant to product expert, to help customers optimize their workflows. Your communication skills are top-notch, allowing you to convey complex technical information clearly and effectively to diverse audiences.
What you'll do
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, ensuring they achieve their operational goals using Axon’s products. You will provide technical expertise and project management support, collaborating with various teams to influence internal product roadmaps based on customer feedback. Your role will involve understanding customer needs and challenges, offering insights that help shape product development. You will also be responsible for delivering exemplary technical support and customer service, playing a crucial role in aligning Axon’s solutions with customer requirements. Your commitment to fostering strong relationships will directly contribute to Axon’s mission of protecting life through innovative technology.
What we offer
At Axon, you will be part of a mission-driven company that values your contributions and encourages personal growth. We offer a collaborative work environment where diverse perspectives are welcomed, and you will have the opportunity to make a real impact on society’s safety and justice issues. As you transition to a hybrid work model, you will enjoy the flexibility of working remotely while also engaging with your team onsite several days a week. We believe in empowering our employees to do their best work and provide the necessary support to help you succeed in your role.
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