Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management, with experience in fostering long-term partnerships with key customers. Your ability to provide technical expertise and project management ensures that stakeholders achieve their operational goals effectively. You are a proactive communicator, capable of advocating for customer needs while collaborating with cross-functional teams to influence product roadmaps. You thrive in a fast-paced environment and are committed to delivering exemplary technical support and customer service. Your passion for technology and its impact on safety and justice drives you to make a meaningful contribution to the mission of protecting life.

What you'll do

As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, ensuring they receive the support and guidance needed to optimize their use of Axon’s products. You will collaborate closely with internal teams to gather insights into customer needs and challenges, which will help shape the development of future products. Your role will involve wearing multiple hats, from consultant to product expert to project manager, as you help customers navigate their daily workflows. You will also be responsible for providing technical support and ensuring that Axon’s solutions align with customer requirements, ultimately contributing to the company's mission of enabling transparency through innovative technology.

What we offer

At Axon, you will be part of a mission-driven team that values collaboration and diverse perspectives. We offer a supportive work environment where you can grow professionally while making a real impact on society's safety and justice issues. Our culture encourages continuous learning and development, allowing you to take ownership of your career path. We believe in empowering our employees to do their best work and provide the necessary resources and accommodations to support your success.