Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management, with experience in fostering long-term relationships with key customers. Your ability to provide technical expertise and project management skills enables you to ensure stakeholders achieve their operational goals effectively. You are a proactive communicator who values collaboration and can influence internal product roadmaps based on customer needs. You thrive in a fast-paced environment and are committed to delivering exemplary technical support and customer service. Your passion for technology and its impact on safety and justice drives you to make a meaningful contribution to the mission of protecting life.

What you'll do

As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, ensuring they receive the support and guidance needed to optimize their use of Axon’s products. You will collaborate with cross-functional teams to gather insights into customer needs and challenges, which will help shape internal product development. Your role will involve wearing multiple hats, from consultant to product expert to project manager, as you assist customers in streamlining their daily workflows. You will play a crucial role in aligning Axon’s solutions with customer requirements, providing technical support, and advocating for customer needs within the organization.

What we offer

At Axon, you will be part of a mission-driven team that values diversity and collaboration. We offer a supportive work environment where you can grow professionally while contributing to a cause that matters. Our culture encourages open communication and the sharing of diverse perspectives, ensuring that every employee feels valued and empowered to do their best work. We are committed to providing the necessary resources and support for your success, including opportunities for professional development and career advancement.