About Axon
Empowering law enforcement with advanced technology
Key Highlights
- Over 18,000 law enforcement customers worldwide
- Headquartered in Scottsdale, Arizona
- Offers body cameras and evidence management solutions
- 1,500+ employees dedicated to public safety technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
🎁 Benefits
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
🌟 Culture
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Overview
Axon is hiring a Technical Support Engineer to provide 1st and 2nd level support for Dedrone by Axon customers. You'll be responsible for troubleshooting technical issues and ensuring customer satisfaction. This role requires excellent communication skills and a strong technical background.
Job Description
Who you are
You have a strong technical background and excellent communication skills, enabling you to provide effective support to customers and partners. You are customer-focused and dedicated to ensuring satisfaction through your technical expertise. You thrive in a collaborative environment where you can connect with diverse perspectives and contribute to meaningful work. You are proactive in researching and diagnosing issues, and you take ownership of your responsibilities to drive real change. You understand the importance of meeting performance and quality goals in a technical support role. You are eager to learn and grow as you tackle challenges in a fast-paced environment.
What you'll do
As a Technical Support Engineer at Axon, you will provide 1st and 2nd level support for Dedrone by Axon customers and partners worldwide. You will develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon, allowing you to effectively assist customers with their inquiries. You will be responsible for diagnosing and troubleshooting technical issues, including account setup and network configuration. Your role will involve researching and identifying solutions to resolve both software and hardware issues, ensuring that customers receive the best level of service possible. You will work closely with field engineers and other technical staff to provide 2nd and 3rd level support for the Dedrone by Axon Product Family. Your ability to communicate clearly and effectively will be essential in this role, as you will need to convey technical information to customers and colleagues alike.
What we offer
At Axon, you will be part of a mission-driven company that values your contributions and encourages you to grow. You will work in a supportive environment where your skills and expertise are recognized and valued. We offer opportunities for professional development and a chance to make a real impact in the field of safety and justice. Join us in our mission to protect life and be a force for good in the world.
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