About ScienceLogic
Transforming IT operations with intelligent monitoring solutions
Key Highlights
- Headquartered in Reston, Virginia, with a global presence
- Over 1,000 enterprise customers, including Fortune 500 companies
- Flagship product: ScienceLogic EM7 for hybrid IT observability
- Approximately 500 employees dedicated to IT management solutions
ScienceLogic, headquartered in Reston, Virginia, specializes in IT operations management and cloud monitoring solutions. Their flagship product, ScienceLogic EM7, provides comprehensive observability across hybrid IT environments, serving over 1,000 customers including Fortune 500 companies. With a ...
π Benefits
ScienceLogic offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance. Employees also...
π Culture
ScienceLogic fosters a culture of innovation and collaboration, emphasizing a strong engineering focus and a commitment to customer success. The compa...
Technical Support Engineer β’ Mid-Level
ScienceLogic β’ Reston - Remote
Skills & Technologies
Overview
ScienceLogic is seeking a Technical Support Engineer to provide high-quality, enterprise-level support for their innovative IT operations platform. You'll leverage your expertise in systems and network monitoring to assist customers and partners. This role requires excellent communication skills and a strong technical background.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in enterprise-level environments. Your knowledge of systems, network, and application monitoring tools is extensive, and you have a proven ability to learn new technologies rapidly. Excellent communication skills, both written and verbal, are essential for maintaining high customer satisfaction and loyalty. You thrive in challenging situations and are eager to solve complex problems for customers.
Desirable
Experience with automation tools and generative AI technologies is a plus. Familiarity with IT operations and a passion for enhancing customer experiences will set you apart.
What you'll do
As a Technical Support Engineer at ScienceLogic, you will be responsible for providing top-notch support to our customers and partners. You will troubleshoot and resolve technical issues related to our products, ensuring that clients receive timely and effective solutions. Your role will involve collaborating with various teams to enhance product functionality and customer satisfaction. You will also document issues and solutions to contribute to our knowledge base, helping to improve our support processes.
You will engage with customers to understand their needs and provide tailored solutions, ensuring they can maximize the value of our platform. Your ability to communicate complex technical concepts in an understandable manner will be crucial in building strong relationships with clients. You will also participate in training sessions to stay updated on the latest product features and industry trends, allowing you to provide informed support.
What we offer
At ScienceLogic, we offer a dynamic work environment where innovation is at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to the evolution of IT operations. We value our employees and provide a supportive culture that encourages professional growth and development. Our remote work policy allows for flexibility, enabling you to balance your work and personal life effectively. Join us in shaping the future of autonomous IT operations and make a significant impact in the industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at ScienceLogic.
Similar Jobs You Might Like
Based on your interests and this role
Technical Support Engineer
Axonius is hiring a Technical Support Engineer to provide expert technical assistance and drive efficient solutions to complex product challenges. You'll troubleshoot networking fundamentals and utilize RESTful APIs in a remote role based in Ontario, Canada.
Technical Support Engineer
Yugabyte is hiring a Technical Support Engineer to assist in delivering exceptional support for YugabyteDB, their open-source distributed SQL database. This role requires strong problem-solving skills and a passion for customer success.
Technical Support
SecurityScorecard is seeking a Technical Support Engineer to provide first-line technical support for customers. You'll be responsible for diagnosing and resolving complex technical issues while ensuring a high-quality support experience. This role is ideal for those looking to start their career in technical support.
Technical Support Engineer
Fieldguide is seeking a Technical Support Engineer to assist customers with technical challenges on their Auditing Platform. This role is ideal for individuals looking to contribute to a remote-first company focused on building trust in global commerce.
Technical Support Engineer
Samsara is seeking a Technical Support Engineer to assist in improving the safety, efficiency, and sustainability of physical operations. You'll work in a remote capacity within the UK, contributing to the Connected Operationsβ’ Cloud platform. This role is ideal for those looking to start their career in technical support.