Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in cloud solutions — you thrive on understanding user needs and resolving issues efficiently. Your ability to communicate effectively with diverse teams and customers sets you apart, as you build strong relationships while driving solutions. You are comfortable in a fast-paced environment and are motivated by the mission of protecting life through technology. You take ownership of your work and are committed to continuous improvement, both personally and for the products you support.

Desirable

Experience in law enforcement technology or similar fields is a plus — you understand the unique challenges faced by users in critical situations. Familiarity with software development processes can enhance your ability to troubleshoot effectively. A proactive approach to learning and adapting to new technologies will help you excel in this role.

What you'll do

As a Technical Support Engineer II at Axon, you will be responsible for addressing escalated customer issues related to our cloud-based products. You will collaborate with engineering and product teams to identify and resolve software problems, ensuring that our users receive timely and effective support. Your role will involve analyzing customer feedback and working on solutions that enhance the user experience. You will also participate in training sessions to stay updated on product features and improvements, enabling you to provide the best support possible.

You will engage directly with customers, understanding their challenges and providing solutions that align with their needs. Your ability to communicate technical information clearly will be essential as you guide users through troubleshooting processes. You will document issues and resolutions to contribute to our knowledge base, helping to improve future support efforts. Additionally, you will work closely with cross-functional teams to advocate for customer needs and drive product enhancements based on user feedback.

What we offer

At Axon, you will be part of a mission-driven company that values your contributions and encourages professional growth. We offer a hybrid work environment that fosters collaboration while allowing for flexibility. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. Our culture emphasizes teamwork, innovation, and a commitment to making a positive impact in society. Join us in our mission to protect life and support those who serve our communities.